BLISSFUL EXPERIENCE

Frequently Asked Questions

Everything you need to know before your spa escape.

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The Spa at Breedon Priory frequently asked questions

We hope all the information below will help you to enjoy your visit to our Spa. If you should need any further help, please do give us a call.

Your Booking

To book a spa day package, pre-payment is required to secure your booking.  When booking a Wellbeing package, you are able to add a Treatment – please take the time to peruse our Treatments beforehand.

We require our guests to complete the health questionnaire, which will be sent to you once a booking is confirmed. A more detailed consultation will be discussed with you and your therapist on the day.

What are your opening times?

Our spa opening times are:

Monday 9am – 5.30pm
Tuesday 9am – 5.30pm
Wednesday 9am – 9pm
Thursday 9am – 5.30pm
Friday 9am – 8.30pm
Saturday 9am – 5.30pm
Sunday 9am – 5.30pm

Our phone lines are open 9am – 5.00 pm Monday to Sunday.

What is your Christmas Opening Times?

We are closed on Christmas Day, Boxing Day, and New Year’s Day.

How far in advance should I book my treatments?

If you would like to add treatments to your day spa package, we recommend doing this whilst making your initial reservation. Our expert therapists get booked up far in advance, consequently we cannot guarantee availability on the day should you decide. If you do have any pre-booked treatments, these will be clearly shown on your schedule at arrival.

Is there anything else I need to know before I book my treatments?

If you have any questions regarding our treatments, our reservations team are happy to assist with recommending the best ones for you. Please call us on 01332985080 or email reservations@breedonprioryspa.co.uk.

What should I bring with me to the spa?

A fluffy robe and towel, together with a pair of flip flops, will be waiting for you in your own personal locker on arrival, with shampoo, conditioner, shower gel and hairdryers ready to greet you in the changing rooms.  We recommend you leave jewellery and valuables at home, as we cannot be held responsible for any loss or damage to such items.  Don’t forget your swim costume, trunks, or shorts to enjoy our thermal suite and pools.

Robes remain the property of the spa and are fitted with a discreet security tag; but the flip flops are yours to take away with you unless you wish us to recycle.

Complimentary water is available within the Wellbeing Suite and post treatment relaxation area.

Your Arrival

Please arrive promptly at the start time of your spa day to allow sufficient time to check-in, change into your robe, and allow our team to familiarise you with the spa. A late arrival may mean that the scheduled time is reduced or unable to be honoured. The cancellation policy will still apply.

Are there any age restrictions?

Please note, The Spa is accessible to over 18’s only.

Is the spa accessible?

For guests who have difficulty with mobility we have a large comfortable treatment room on the ground floor, that facilitates a wheelchair and have electric beds for ease of access. Access to the thermal area is via a separate corridor also on the ground floor.  We do not have a hoist on the poolside.

We recommend that anyone with accessibility needs or who is infirm, visits with a person who is able to take care of them.

If you require wheelchair access, please park in the Breedon Priory Health Club car park and access is gained to the spa through the Garden Café entrance; our team will be there to assist you.

Car Parking

The Spa at Breedon Priory has 100 complimentary parking spaces; however, cars and belongings are left at your own risk. The Spa at Breedon Priory does not accept responsibility for loss or damage whilst vehicles are left on the property.

Treatments

Before your treatment, please ensure you are wearing either underwear or dry swimwear beneath your robe. Disposable underwear is available on request if needed and please ensure you have your flip-flops ready if you are booked in for a pedicure. We recommend that all make-up, contact lenses and jewellery are also removed prior to your treatment, so you can fully immerse yourself in the experience.  We do not allow mobile phones or tablets in the treatment rooms.

Please arrive at least ten minutes prior to your appointment time, enabling you to enjoy a personal consultation with your therapist to ensure the treatment can be tailored to your needs. All treatment times also include a personal skincare prescription but are subject to change. While we always do our very best to accommodate late arrivals, your

appointment will still finish at the same agreed time, if your therapist has another booking immediately after.

After your treatment, we recommend you sit back and relax in our post treatment area, for at least ten minutes, drinking plenty of water, savouring the moment and enjoying the fabulous views.

Some treatments may affect you being able to use our saunas and steam rooms, but rest assured our expert therapists will provide you with this information at the end of your session.

Please note, on a very rare occasion we may need to move your treatment time. If this is the case, we will always do our very best to keep this as close to your preferred time as possible.

Spa Etiquette

Our spa is a destination to escape from the stresses of the world and has been designed to offer a peaceful and tranquil environment for all. Consequently, we kindly request that our spa guidelines are followed and respected, ensuring our blissful atmosphere never changes and total relaxation for every guest is achievable. Our Managers are also available throughout the day, should you have any queries about our code of conduct or other guests’ compliance with them. To preserve the tranquillity of The Spa we request:

That all guests use silent mode on mobile phones and refrain from taking calls.
Filming and photography are not permitted in the changing areas.
Smoking and the use of electronic smoking devices are not permitted within any of the indoor or outdoor spa areas and its grounds.
Please do not bring any laptops or cameras into the spa or around the pool areas.
Please do not visit wearing fancy dress or inappropriate accessories. No decorations are also permitted within the building.
In rooms where quiet signs are visible, please keep noise to an absolute minimum.
It’s nice to catch up with friends but we do ask that when you are enjoying the relaxation rooms and treatment corridor that you keep your voice to a whisper.
Please do not reserve loungers whilst you are using the facilities. We have plenty of storage areas for robes, towels, and your belongings, to keep loungers free and your possessions safe.
We offer many options for food and drink. Please refrain from bringing in any outside food or beverages, unless medically necessary.

Medical conditions

We kindly ask that all guests read, complete, and sign our Health Questionnaire. Certain medical conditions may prevent the use of specific facilities and treatments, but we will always do our best to accommodate your needs wherever possible when booking.  Please ensure you notify our spa reception or reservations team at time of booking if you are going through a cancer journey or have recently been diagnosed with a life-threatening illness or prescribed life sustaining medication.  Our Elite Therapist will then contact you to discuss in private what treatments would be suitable for you.

We would also advise any guests who have had surgery within the last six months, have concerns about allergies, have had chemotherapy or radiotherapy, have had a stroke, or have restricted mobility or back problems, to contact our reservations team for advice on using the spa facilities and treatment options.

I’m Pregnant – what should I do before I visit? 

If you’re expecting a little one, we recommend that you speak to your GP before visiting us and they will be able to advise what facilities you can use and treatments you can have during your visit.

We recommend that you do not use:

  • Heated rooms
  • Outdoor pools

Treatments that can be carried out:

  • All manicures
  • All pedicures
  • Mum-to-be massage

Please ask at reception for further advice and treatment availability.

Food and drink

Alcohol may be purchased and consumed around the spa. Please be aware that we operate a challenge 25 policy, and should you be lucky enough to look younger please remember to bring proof of age to the spa when you visit. Only alcohol purchased within the spa facility may be consumed in the spa facility. We request that you show full consideration towards risks as well as your fellow guests and staff and refrain from excessive, noisy, or disruptive behaviour. We reserve the right to refuse you alcohol and / access to facilities. Guests purchasing additional food and beverage will be required to authorise their purchase and payment will be needed on leaving the spa.

Dietary requirements

We are more than happy to plan and cater for dietary requirements as long as you give us at least 72 hours’ notice of your arrival.

Cancellation policy

Day Packages must be paid for in full at the time of booking and are non-refundable. You may amend the date of your booking providing that this is not within the 7 days’ prior to your visit, please note that this will incur an admin fee for each guest on the reservation. Once you are within the 7 days’ prior to your visit, the booking is non-refundable or transferrable for any reason, we recommend that you have a travel insurance policy to cover illness, adverse weather, bereavement or other.

Cancellation policy promotional packages

Promotional Packages must be paid for in full at the time of booking. This is non-refundable and non-transferable.

Cancellation policy adverse weather conditions

For health and safety reasons we may decide to restrict the use of our outdoor facilities due to adverse weather.  This can be within cold and windy conditions and may involve the closure of one or both of our outdoor pools for a time while we preserve their temperature.  These along with mechanical or electrical breakdowns are usually beyond our control although we will always try to reconvene services as soon as possible. No refunds will be given in such instances.

Do you have an electric vehicle charging point?

Not at the moment, but this is something we are looking to provide in the future.

Lost property

All lost property found on the premises should be handed in at Spa Reception. Items will be stored for one month. If they are not collected within this time they will be donated to local charities. Liquids, under garments and hairbrushes are kept for 24 hours only. Please be advised all valuables are left at their owner’s risk and The Spa at Breedon Priory will not be held responsible for any losses or damage.

Thank you for taking the time to read through all this detail.  If you should have any further queries or feel we should include anything else here, please do get in touch.